Bender Inc.

Junior Application and Sales Associate

Bender Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Exton • Pennsylvania • United States

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Job Level

Junior

Tech Stack

ERP

About the role

  • Support field service operations, sales initiatives, and customer satisfaction for Bender’s medical product line.
  • Serve as a primary point of contact for customers regarding medical products, services, quotations, and general inquiries.
  • Support sales initiatives by identifying opportunities for retrofits, upgrades, accessories, and maintenance contracts.
  • Use Dodge Construction Reports and other platforms to identify potential sales opportunities.
  • Create, update, and manage medical-related opportunities, quotes, and follow-ups within the CRM platform (Salesforce).
  • Collect and relay customer feedback to support quality assurance, marketing, and product development.
  • Assist in managing medical cases to ensure KPI requirements are met for response times, lead management, and follow-up activities.
  • Prepare reports, performance metrics, and documentation as required by management.
  • Assist in developing processes, procedures, training materials, and supporting documentation for the medical product line.
  • Support collections efforts for past due service accounts.
  • Provide administrative and coordination support for Customer Service, Application Engineering, Service Sales, Regional Sales Managers, and Service Operations.
  • Assist with 1st level product support and troubleshooting as needed.
  • Work collaboratively with cross-functional teams: Sales, Marketing, Production, Service, and Quality, to ensure commercial success.
  • Accomplish department and organization goals by completing related tasks as assigned.

Requirements

  • High school diploma required; Bachelor’s degree in Business or related field preferred.
  • 2–4+ years of experience in customer service, inside sales, service coordination, or related role.
  • Experience in the electrical, medical, or technical service industry preferred.
  • Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • CRM (Salesforce) and ERP (SAP) experience preferred.
  • Experience with low-voltage electrical distribution, medical equipment, or construction industry environments (preferred).
Benefits
  • We cover 100% of Medical, Dental, and Vision insurance premiums for eligible employees and their families.
  • Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA.
  • Dental and Vision Insurance
  • Short-Term and Long-Term Disability
  • Health Care and Dependent Care Spending Account (FSA)
  • Life Insurance (with optional upgrades)
  • 401(k) Plan with 3% Safe Harbor Contribution
  • Employee Assistance Program
  • Generous PTO, Vacation and 12 paid Holidays
  • Paid Maternity/Parental Leave
  • Flexible Work Schedules (Hybrid Work Environment)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinside salesservice coordinationmedical product managementsales opportunity identificationreport preparationKPI managementproduct supporttroubleshooting
Soft Skills
communicationcollaborationorganizational skillscustomer satisfaction focusfeedback relayprocess development