Customer Service Representative, Institutions
Benco Dental
full-time
Posted on:
Location Type: Hybrid
Location: Pittston • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Receiving and responding to external and internal Institutional customer inquiries, issues, and orders; resolving issues/problems
- Reviewing and preparing bids, quotes, and RFPs
- Working with Universities/schools in preparation for kits or upcoming contracts
- Logging into the phone for scheduled hours
- Communicating with customers (external/internal) in a courteous, cordial, business-like and timely manner
- Accurately entering customer's orders via phone/fax/email for merchandise and small equipment
- Researching products directly with vendors or through the Internet
- Efficiently sending information to customers upon request
Requirements
- High School Diploma/GED
- Minimum 5mbps (5,000 kbps) Internet Speed
- Connection via Ethernet Cable (Avoid Wi-Fi)
- Avoidance of other people using/sharing the same bandwidth connection while calls are taking place
Benefits
- Excellent Compensation Packages
- Medical, Dental and Vision Benefits Effective on Day 1
- 401k Package, Paid Time Off Program, and Profit Sharing
- Hybrid Work Schedule requiring two days onsite
- Associate Discounts and Community Giveback Programs
- College Tuition Savings Program
- Caring Family Culture Toward all Associates
- Certified as a FORTUNE Great Place to Work
- Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
- Family owned for 90+ years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvingcourtesytimeliness
Certifications
High School DiplomaGED