BenchPrep

Implementation Manager – Contract

BenchPrep

contract

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

PMP

About the role

  • Lead and/or support multiple software implementation-related projects that vary in length and complexity
  • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility)
  • Document all project artifacts and ensure that they are completed, organized, and stored appropriately
  • Plan, identify and evaluate SMEs and vendors as needed
  • Efficiently allocate and manage resources across projects to meet timelines and deliverables.
  • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support
  • Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed
  • Administer, configure and test the platform based on customer solution requirements
  • Establish positive and productive relationships with customers and internal stakeholders
  • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat)
  • Track SME and vendor budgets throughout a project (if applicable)
  • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content

Requirements

  • 5+ years of project management experience preferably in an enterprise SaaS environment.
  • 5+ years in a customer-facing role
  • 5+ years helping customers design and implement SaaS solutions
  • Direct and heavy client-facing experience working with various project stakeholders.
  • The ability to communicate (written & verbal) clearly, professionally and effectively with any/all project stakeholders
  • Highly organized, process-driven, and analytical in nature with outstanding project management skills.
  • Highly tech-savvy and able to learn software quickly
  • Excels in delivering multiple concurrent projects, with excellent communication, and with timely, quality, and efficient results to multiple project stakeholders.
  • Proficiency using G-suite, Confluence, Jira, and Smartsheet.
  • Data-driven: comfortable with data, analysis, and reporting.
  • CAPM, PMP Certifications a plus.
Benefits
  • Health benefits
  • 401(k) plan
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementSaaS implementationresource allocationcustomer solution designdata analysisbudget trackingdocumentation managementsolution configurationproject schedulingrisk management
Soft Skills
communicationorganizationanalytical thinkingcustomer satisfactionteam motivationstakeholder managementprocess-drivenproblem-solvinginterpersonal skillsleadership
Certifications
CAPMPMP