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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead and/or support multiple software implementation-related projects that vary in length and complexity
- Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility)
- Document all project artifacts and ensure that they are completed, organized, and stored appropriately
- Plan, identify and evaluate SMEs and vendors as needed
- Efficiently allocate and manage resources across projects to meet timelines and deliverables.
- Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support
- Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed
- Administer, configure and test the platform based on customer solution requirements
- Establish positive and productive relationships with customers and internal stakeholders
- Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat)
- Track SME and vendor budgets throughout a project (if applicable)
- Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content
Requirements
What you’ll need- 5+ years of project management experience preferably in an enterprise SaaS environment.
- 5+ years in a customer-facing role
- 5+ years helping customers design and implement SaaS solutions
- Direct and heavy client-facing experience working with various project stakeholders.
- The ability to communicate (written & verbal) clearly, professionally and effectively with any/all project stakeholders
- Highly organized, process-driven, and analytical in nature with outstanding project management skills.
- Highly tech-savvy and able to learn software quickly
- Excels in delivering multiple concurrent projects, with excellent communication, and with timely, quality, and efficient results to multiple project stakeholders.
- Proficiency using G-suite, Confluence, Jira, and Smartsheet.
- Data-driven: comfortable with data, analysis, and reporting.
- CAPM, PMP Certifications a plus.
Benefits
Comp & perks- Health benefits
- 401(k) plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementSaaS implementationresource allocationcustomer solution designdata analysisbudget trackingdocumentation managementsolution configurationproject schedulingrisk management
Soft Skills
communicationorganizationanalytical thinkingcustomer satisfactionteam motivationstakeholder managementprocess-drivenproblem-solvinginterpersonal skillsleadership
Certifications
CAPMPMP