Senior Vice President of Operations

Benchmark

. Provide executive leadership and accountability for a portfolio of large, complex resorts, ensuring strong performance across financial results, guest satisfaction, brand execution, and associate engagement .

Posted 5/21/2026full-timeFlorida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide executive leadership and accountability for a portfolio of large, complex resorts, ensuring strong performance across financial results, guest satisfaction, brand execution, and associate engagement
Lead resort General Managers with a clear focus on operational rigor, service excellence, and commercial discipline unique to full-scale resort environments
Serve as a trusted operational partner to ownership groups, asset managers, and key stakeholders for assigned resorts
Ensure consistent delivery of immersive, leisure-driven guest experiences reflecting each resort’s unique identity, market, and destination
Ensure high standards of physical product condition, lifecycle planning, and capital execution across all resort assets
Drive disciplined expense management while protecting the elevated service levels required in resort and luxury leisure environments
Develop, coach, and mentor resort General Managers and senior leaders using a performance-based and situational leadership approach
Build strong succession pipelines and leadership bench strength for resort operations, particularly in resort destinations with talent scarcity
Ensure the attraction, development, and retention of top resort talent aligned with company culture and service expectations
Serve as the senior enterprise voice for resort operations, contributing insight into future development, acquisitions, transitions, and Caribbean expansion strategy
Leverage data, market intelligence, and competitive insights to identify performance gaps, operational risks, and growth opportunities

Requirements

What you’ll need

Significant, hands-on leadership experience in large, full-service resort environments
Direct operational experience in the Caribbean or similar international resort destinations preferred
Minimum 10–15 years of progressive hospitality operations leadership with demonstrated success leading complex, leisure-driven resort assets
Proven track record of P&L ownership, capital stewardship, and operational execution at scale
Bachelor’s degree required
Strong executive presence with the ability to influence owners, boards, and senior stakeholders
Deep understanding of resort-specific operating models, seasonality, group/leisure dynamics, and experiential programming
Exceptional communication, analytical, and decision-making skills with the ability to translate strategy into sustained operational results
Willingness and ability to travel extensively across Florida and Caribbean resort destinations

Benefits

Comp & perks

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L ownershipcapital stewardshipoperational executionperformance managementdata analysismarket intelligenceoperational risk managementguest experience managementlifecycle planningexpense management

Soft Skills

executive presenceinfluencecommunicationanalytical skillsdecision-makingcoachingmentoringleadershipsuccession planningtalent development

Certifications

Bachelor's degree