VP of Operations – Luxury Properties

Benchmark

. Provide executive oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.

Posted 5/8/2026full-time🇺🇸 United StatesLead💰 $225,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Provide executive oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.
Serve as a strategic operational advisor to select high‑profile and complex assets outside the direct‑oversight portfolio, influencing performance without formal line authority.
Partner closely with General Managers to elevate leadership capability, operational rigor, and luxury service execution.
Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, ensuring the luxury promise is consistently delivered and measurably experienced by guests.
Guide development of guest experiences, programming, and service rituals that differentiate each property while aligning with enterprise luxury standards.
Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e‑commerce to maximize total revenue, rate integrity, and market share.
Drive disciplined cost management while protecting the guest and associate experience required in a luxury environment.
Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties.
Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long‑term value creation.
Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio.
Ensure properties attract, develop, and retain top luxury talent, aligned with company culture and service expectations.
Coach and mentor General Managers and senior leaders using a performance‑based, situational leadership approach.
Build bench strength and leadership readiness to support future growth and ultra‑luxury expansion.
Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
Serve as a primary executive contact for luxury operations, articulating strategy, results, and forward‑looking opportunities.
Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities.
Drive fact‑based decision‑making across all operational and commercial disciplines.
Travel as required to support the portfolio.

Requirements

What you’ll need

Extensive experience leading Luxury and Lifestyle hotels; ultra‑luxury exposure strongly preferred.
Minimum 10 years of progressive hospitality operations leadership, with demonstrated success across multiple property types or complexity levels.
Bachelor’s degree required.
Proven executive leadership capability in team selection, mentorship, and succession planning, as well as leading change and transformation and driving accountability and enterprise‑level results.
Strong analytical and strategic thinking skills with the ability to translate insight into action.
Deep understanding of best‑in‑class luxury operating practices and the ability to unify multiple disciplines under a cohesive strategy.
Exceptional communication, influence, and stakeholder‑management skills.

Benefits

Comp & perks

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hospitality operations leadershipluxury service executionrevenue managementcost managementcapital planningbrand compliancedata analysisperformance managementstrategic planningguest experience development

Soft Skills

executive leadershipmentorshipstakeholder managementanalytical thinkingstrategic thinkingcommunicationinfluenceteam selectionchange managementperformance-based coaching

Certifications

Bachelor's degree