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Customer Success Trainee
Benchmark Gensuite®Customer Success Trainee supporting customers using Benchmark Gensuite’s ESG software solutions. Gathering requirements, documenting business needs, providing application support, and assisting with testing.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in gathering customer requirements, drafting Business Requirement Documentation (BRD), and providing application support. Proficient in SQL and Microsoft Office Suite, with excellent communication and time management skills.
Highest-signal resume keywords
Business Requirement Documentation (BRD)SQLMicrosoft Office SuiteUser Acceptance TestingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLBusiness Requirement Documentation (BRD)User Acceptance Testing
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationGood Time Management
Tools & Technologies
Microsoft Office SuiteExcelPowerPointWord
Industry Keywords
Business AnalysisApplication SupportCustomer RequirementsTroubleshooting
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Gather and understand requirements from customers
- Draft Business Requirement Documentation (BRD) for project specifications related to business analysis
- Provide application and functional support to Benchmark customers
- Communicate business requirement specifications to the development team and collaborate on feasibility and scope of required changes
- Communicate changes to customers
- Participate in User Acceptance Testing for updates in Benchmark applications when required
- Troubleshoot and escalate user inquiries in a timely manner via email, phone, or other tracking tools
Requirements
What you’ll need- B.E/B.Tech degree in information science or computer science fields
- Good knowledge of SQL
- Excellent written and verbal communication skills
- Good time management skills
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
Benefits
Comp & perks- vacation and paid-time-off
- Company-sponsored group healthcare
- life insurance plans
- Friendly, accepting work atmosphere
- Team events
- Office-wide initiatives