Customer Success Intern

Benchmark Gensuite®

Customer Success Intern supporting strategic relationship management and account growth strategies at Benchmark Gensuite. Gain hands-on experience within a collaborative SaaS environment.

Posted 5/9/2026internshipMason • Ohio • 🇺🇸 United StatesEntry LevelWebsite

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Support the management of customer relationships by assisting with communications, follow-ups, and account activities
Help identify opportunities for account growth and deeper customer engagement through research and data analysis
Assist in planning and coordinating customer programs, meetings, and engagement initiatives
Collaborate with internal teams to support ongoing customer projects, pilots, and initiatives
Conduct research on customer needs, market trends, and competitive landscape to inform growth strategies
Help prepare presentations, reports, and materials for customer meetings and internal reviews
Participate in customer calls and internal strategy discussions to gain exposure to account management practices
Develop a foundational understanding of Benchmark’s SaaS solutions and how they support customer success

Requirements

What you’ll need

Currently pursuing a Bachelor’s degree in Business, Marketing, Finance, Entrepreneurship, or a related field
Expected graduation: Spring / May 2027
Available to work 40–45 hours per week during the summer internship
Strong interest in Customer Success, Account Management, Strategic Relationship Management, or Growth Strategy
Excellent communication and interpersonal skills
Strong organizational skills and ability to manage multiple tasks
Analytical mindset with attention to detail
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Interest in SaaS business models and growth strategy preferred
Ability to work both independently and collaboratively in a team environment

Benefits

Comp & perks

annual bonus programs
regular team-building events
off-cycle reviews to promptly recognize and reward excellent performers
engaging team activities including happy hours and exciting virtual events
Benchmark Gensuite Team Member Networks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisresearchpresentation preparationreport writingMicrosoft ExcelMicrosoft PowerPointMicrosoft Word

Soft Skills

communicationinterpersonal skillsorganizational skillsanalytical mindsetattention to detailability to manage multiple taskscollaborative teamworkindependent work