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Subscriber Success Operations Intern
Benchmark Gensuite®Subscriber Success Operations Intern at Benchmark Gensuite analyzing customer data and improving retention strategies. Collaborating with teams in a fast-paced environment, focusing on data-driven insights.
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals
- Analyze customer data to generate actionable account insights and identify trends impacting retention and growth
- Assist in building and improving reporting dashboards and recurring performance metrics
- Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions
- Help standardize and document customer success processes to improve scalability and consistency
- Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives
- Conduct data validation and ensure accuracy and integrity across reporting systems
- Prepare insights, summaries, and presentations for internal stakeholders
Requirements
What you’ll need- Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field
- Strong analytical and problem-solving skills with attention to detail
- Experience or coursework in data analysis, reporting, or business intelligence tools
- Familiarity or interest in AI, machine learning, or data-driven decision-making
- Proficiency in Microsoft Excel (required); experience with tools like Power BI, Tableau, or similar is a plus
- Ability to manage multiple tasks and work in a fast-paced environment
- Interest in SaaS business models and customer success strategy preferred
Benefits
Comp & perks- Annual bonus programs
- Regular team-building events
- Off-cycle reviews to recognize and reward performers
- Team activities, including happy hours and virtual events
- Benchmark Gensuite Team Member Networks, providing safe spaces and empowering teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingbusiness intelligencedata validationMicrosoft ExcelPower BITableauAImachine learningdata-driven decision-making
Soft Skills
analytical skillsproblem-solvingattention to detailtask managementcollaborationcommunication