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Lead Customer Success Specialist
Benchmark Gensuite®Lead Customer Success Specialist focusing on customer satisfaction and growth for Benchmark Gensuite. Collaborating with teams and customers to enhance engagement and achieve growth objectives.
About the role
Key responsibilities & impact- Drive customer satisfaction and growth among a portfolio of our existing customers
- Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
- Design, plan and coordinate program activities to help drive program success and participation
- Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
- Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
- Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
- Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
- Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
- Maintain a flexible schedule to accommodate travel and customer meeting requirements
Requirements
What you’ll need- Bachelor's degree
- 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
- Proficiency with Microsoft Office Suite including Excel and PowerPoint
- Ability to be flexible and adaptable
- Ability to prioritize, execute projects, and manage time effectively
- Empathetic, customer-first attitude
- Experience with SaaS
Benefits
Comp & perks- annual bonus programs
- regular team-building events
- off-cycle reviews
- engaging team activities including happy hours and exciting virtual events
- safe and supportive space for team members to voice their ideas
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSMicrosoft Office SuiteExcelPowerPoint
Soft Skills
customer satisfactionrelationship managementcollaborationflexibilityadaptabilityprioritizationtime managementempathy
Certifications
Bachelor's degree