Customer Success Trainee
Benchmark Gensuite®
full-time
Posted on:
Location Type: Hybrid
Location: Aguascalientes • Mexico
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Job Level
About the role
- Assist in providing basic technical guidance and support to customers under supervision
- Help document customer interactions, technical findings, and follow-up actions
- Support Leadership and Customer Success team activities to drive customer satisfaction and retention
- Assist in gathering information for business requirement documents related to customer requests or projects
- Learn and develop understanding of customers’ systems, operations, and needs
- Support Unit Leads with administrative tasks related to customer accounts
- Collaborate with internal teams to help meet customer expectations and assist in delivering solutions
- Participate in team meetings, training sessions, and shadowing activities to build technical and customer service capabilities
Requirements
- Results-driven mentality
- PowerPoint skills and experience with Excel preferred
- Adaptability for fast-paced and multitasking environment
- Proficient spoken and written English skills
- Exceptional listening, communication, and presentation skills
- Highly organized, collaborative, and detail-oriented
- Empathetic, positive attitude with a desire to help the team support customer needs
- Ability to adapt to changing schedules and environments
Benefits
- Annual bonus programs
- Regular team-building events
- Off-cycle reviews for excellent performers
- Engaging team activities including happy hours and exciting virtual events
- Team Member Networks for diverse group support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
results-driven mentalityadaptabilityexceptional listening skillscommunication skillspresentation skillshighly organizedcollaborativedetail-orientedempatheticpositive attitude