Benchmark Gensuite®

Customer Success Trainee

Benchmark Gensuite®

full-time

Posted on:

Location Type: Hybrid

Location: San Luis Potosi • Mexico

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Job Level

Entry Level

About the role

  • Assist in providing basic technical guidance and support to customers under supervision.
  • Help document customer interactions, technical findings, and follow-up actions.
  • Support the Leadership and Customer Success team in activities that drive customer satisfaction and retention.
  • Assist in gathering information for business requirement documents related to customer requests or projects.
  • Learn and develop understanding of customers’ systems, operations, and needs.
  • Support Unit Leads with administrative tasks related to customer accounts.
  • Collaborate with internal teams to help meet customer expectations and assist in delivering solutions.
  • Participate in team meetings, training sessions, and shadowing activities to build technical and customer service capabilities.

Requirements

  • Bachelor’s degree (B.A./B.S.) in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar
  • Results-driven mentality
  • PowerPoint skills and experience with Excel preferred
  • Adaptability, able to work on a fast pace and multitasking environment
  • Proficient English skills spoken and written
  • Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail oriented
  • Empathetic, positive attitude with a desire to help our team to support customer needs
  • Adapt to changing schedules and environments
Benefits
  • annual bonus programs
  • regular team-building events
  • off-cycle reviews
  • engaging team activities including happy hours and exciting virtual events
  • Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PowerPointExcel
Soft Skills
results-driven mentalityadaptabilitycommunication skillslistening skillspresentation skillsorganizational skillscollaborativedetail orientedempatheticpositive attitude
Certifications
Bachelor’s degree