Customer Success Manager

• Drive customer satisfaction and growth among a portfolio of our existing customers
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
• Design, plan, and coordinate program activities to help drive program success and participation
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
• Maintain a flexible schedule to accommodate travel and customer meeting requirements

Customer Success Associate

Customer Success Consultant

Lead Domain Architect – Service Operations, CRM

Client Success Advisor – Life Insurance

Customer Success Technician