Lead the implementation of the Benchmark Management System for simultaneous customer projects
Develop Project Charters and Project Plans, considering project scope and resourcing
Provide regular communication with customers regarding implementation progress
Serve as a Voice of Customer between our engineering / product teams and our customers/system users
Collaborate across departments and teams to ensure project tasks are completed within scope and on-time
Provide communication to a wide audience, highlighting project status and open risks
Identify risk and lead internal escalations to address/mitigate
Create and deliver customer training and documentation
Drive internal improvements including solution and creation of training materials to drive change

Requirements

Bachelor’s degree preferred; Master’s degree is a plus
5+ years of relevant technology/software implementation
4+ years in a SaaS environment, preferably with Enterprise customers
Project management certifications: PMP preferred
Proficient in Salesforce, Confluence, JIRA and Project Management tools (ex. MS Project, Smartsheets, etc.)

Benefits

Unlimited paid time off (PTO)
Medical, dental, and vision plan offerings along with 401(k)
Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance
Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementsoftware implementationrisk identificationcustomer trainingdocumentation creation

Soft Skills

communicationcollaborationleadershipcustomer advocacyproblem-solving

Certifications

PMPBachelor's degreeMaster's degree