Account Renewals Manager
Benchling
Account Renewals Manager
Benchling
full-time
Posted on:
Location Type: Hybrid
Location: Zurich • 🇨🇭 Switzerland
Visit company websiteJob Level
JuniorMid-Level
About the role
- Work alongside Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments.
- Engage regularly and strategize directly with customers to ensure long term value.
- Develop strategies and tactics to understand the health of the client, own renewal negotiations and execution and drive expansion of success packages.
- Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers.
- Experience managing complex customers with highly technical implementations.
- Define and implement customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity and maximize value.
- Ensure strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated appropriately, and follow-up action is taken.
- Identify clients who can benefit from a product or technical subject matter expert and direct them to the appropriate team.
- Negotiate large renewals and expansions in collaboration with Sales to drive accurate forecasting around adoption, expansion and retention.
Requirements
- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering OR experience working in Life Sciences field.
- 2-4+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders.
- 2-4+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company.
- An understanding of Life Sciences R&D processes and scientific concepts is preferred.
- Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies.
- Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences.
- Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment.
- Ability to travel 10-20% based on customer needs.
Benefits
- Flexible Hybrid Work: Employees are expected to be on-site 3 days per week.
- Competitive total rewards package
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- Home office stipend
- Mental health benefits + wellness stipend
- Learning and development reimbursement
- 25 days vacation days + public holidays
- Company-wide Winter holiday shutdown
- Sabbaticals for 5-year and 10-year anniversaries
- Remote perks including travel to hubs
- In-office perks (Zurich Only - In Office)
- Commuter benefits (Zurich Only - In Office)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account managementCustomer SuccessRenewal ManagementSalesProfessional ServicesConsultingNegotiationSaaSLife Sciences R&D processesScientific concepts
Soft skills
Relationship buildingCommunicationTrust buildingSelf-motivatedIndependentAdaptablePresentation skillsVerbal communicationWritten communicationInterpersonal skills
Certifications
BS in BiologyM.Sc. in BiologyM.Sc. in Molecular BiologyM.Sc. in GeneticsM.Sc. in BiotechnologyM.Sc. in Bioengineering
