Benchling

Account Renewals Manager

Benchling

full-time

Posted on:

Location Type: Hybrid

Location: Zurich • 🇨🇭 Switzerland

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Job Level

JuniorMid-Level

About the role

  • Work alongside Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments.
  • Engage regularly and strategize directly with customers to ensure long term value.
  • Develop strategies and tactics to understand the health of the client, own renewal negotiations and execution and drive expansion of success packages.
  • Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers.
  • Experience managing complex customers with highly technical implementations.
  • Define and implement customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity and maximize value.
  • Ensure strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated appropriately, and follow-up action is taken.
  • Identify clients who can benefit from a product or technical subject matter expert and direct them to the appropriate team.
  • Negotiate large renewals and expansions in collaboration with Sales to drive accurate forecasting around adoption, expansion and retention.

Requirements

  • BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering OR experience working in Life Sciences field.
  • 2-4+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders.
  • 2-4+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company.
  • An understanding of Life Sciences R&D processes and scientific concepts is preferred.
  • Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies.
  • Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences.
  • Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment.
  • Ability to travel 10-20% based on customer needs.
Benefits
  • Flexible Hybrid Work: Employees are expected to be on-site 3 days per week.
  • Competitive total rewards package
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • Home office stipend
  • Mental health benefits + wellness stipend
  • Learning and development reimbursement
  • 25 days vacation days + public holidays
  • Company-wide Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries
  • Remote perks including travel to hubs
  • In-office perks (Zurich Only - In Office)
  • Commuter benefits (Zurich Only - In Office)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account managementCustomer SuccessRenewal ManagementSalesProfessional ServicesConsultingNegotiationSaaSLife Sciences R&D processesScientific concepts
Soft skills
Relationship buildingCommunicationTrust buildingSelf-motivatedIndependentAdaptablePresentation skillsVerbal communicationWritten communicationInterpersonal skills
Certifications
BS in BiologyM.Sc. in BiologyM.Sc. in Molecular BiologyM.Sc. in GeneticsM.Sc. in BiotechnologyM.Sc. in Bioengineering