Benchling

Account Renewals Manager

Benchling

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Salary

💰 $87,500 - $120,750 per year

Job Level

JuniorMid-Level

About the role

  • Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers
  • Manage complex customers with highly technical implementations
  • Define and implement customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value
  • Ensure strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken
  • Manage the renewal experience, identify and define client challenges or new scientific business case opportunities aligned with the customers’ objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn
  • Experience negotiating large renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention
  • Work alongside Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments and drive progress on customer initiatives
  • Engage regularly and strategize directly with customers to ensure long term value, develop strategies and tactics, own renewal negotiations and execution, and drive expansion of success packages
  • Identify customers who can benefit from product or technical subject matter experts and direct them to the appropriate team

Requirements

  • BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering OR experience working in Life Sciences field
  • 2-4+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
  • 2-4+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company
  • Experience managing complex customers with highly technical implementations
  • An understanding of Life Sciences R&D processes and scientific concepts is preferred
  • Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies
  • Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
  • Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
  • Ability to travel 10-20% based on customer needs
Benefits
  • Competitive salary and equity
  • Broad range of medical, dental, and vision plans for employees and their dependents
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • 401(k) + Employer Match
  • Commuter benefits for in-office employees
  • Generous home office set up stipend for remote employees
  • Mental health benefits, including therapy and coaching, for employees and their dependents
  • Monthly Wellness stipend
  • Learning and development stipend
  • Generous and flexible vacation
  • Company-wide Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account managementCustomer SuccessRenewal ManagementSalesProfessional ServicesConsultingNegotiationContract discussionsSaaS softwareLife Sciences R&D processes
Soft skills
Relationship buildingCommunicationTrust buildingAdaptabilitySelf-motivationStrategic thinkingProblem-solvingCollaborationPresentation skillsCustomer engagement
Certifications
BS in BiologyM.Sc. in BiologyM.Sc. in Molecular BiologyM.Sc. in GeneticsM.Sc. in BiotechnologyM.Sc. in Bioengineering