Implementation Manager – Bilingual (English/French)

Benchling

Implementation Manager driving customer rollouts and AI integration for biotech R&D solutions at Benchling. Collaborating with research scientists and leading project implementation processes.

Posted 4/30/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Identify and work with sales on opportunities for account expansion post go-live.

Requirements

What you’ll need

MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Software Implementation experience, preferably with a SaaS software company.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Fluent or native proficiency in French
Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.

Benefits

Comp & perks

Competitive total rewards package
Fertility healthcare and family-forming benefits
Four months of fully paid parental leave
Home office stipend
Mental health benefits + wellness stipend
Learning and development reimbursement
25 days vacation days + public holidays
Company-wide Winter holiday shutdown
Sabbaticals for 5-year and 10-year anniversaries
Remote perks including travel to hubs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data modelingapplication configurationtest plansUAT executionproject managementscientific workflowsantibody discoverystrain engineeringprocess developmentSaaS software implementation

Soft Skills

strong communication skillsself-startercuriouscreativetenaciousability to empathizecollaborationtrusted advisorinfluencingstakeholder engagement

Certifications

MS in Molecular BiologyPh.D. in Molecular BiologyMS in BiochemistryPh.D. in BiochemistryMS in BiotechnologyPh.D. in BiotechnologyMS in ImmunologyPh.D. in ImmunologyMS in BioinformaticsPh.D. in Bioinformatics