Implementation Manager

Benchling

Implementation Manager driving successful implementations of Benchling platform for R&D processes. Collaborating with scientists and teams, leveraging AI for biotech advancements.

Posted 4/11/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $116,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Develop and optimize enterprise training programs including written and video collateral.
Identify and work with sales on opportunities for account expansion post go-live.

Requirements

What you’ll need

Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Bonus if you have: Experience using Benchling, especially if you’ve been a Benchling administrator.
Software Implementation experience, preferably with a SaaS software company.

Benefits

Comp & perks

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

ATS Keywords

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Hard Skills & Tools

project managementdata modelingapplication configurationtest plansUAT executiontraining program developmentscientific workflowssoftware implementationSaaS

Soft Skills

communicationempathyself-startercuriositycreativitytenacitycollaborationstakeholder engagement