Implementation Manager
Benchling
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $116,000 - $150,000 per year
About the role
- Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
- Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Develop and optimize enterprise training programs including written and video collateral.
- Identify and work with sales on opportunities for account expansion post go-live.
Requirements
- Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
- At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
- Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
- Ability to travel up to 25% based on customer and project needs.
- Bonus if you have: Experience using Benchling, especially if you’ve been a Benchling administrator.
- Software Implementation experience, preferably with a SaaS software company.
Benefits
- Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata modelingapplication configurationtest plansUAT executiontraining program developmentscientific workflowssoftware implementationSaaS
Soft Skills
communicationempathyself-startercuriositycreativitytenacitycollaborationstakeholder engagement