Implementation Manager

Ben

Implementation Manager at Ben delivering high-quality onboarding and implementation for mid-market and enterprise clients. Owning portfolio end-to-end with technical and customer-facing responsibilities.

Posted 6/22/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own your customer implementations end-to-end: deliver implementations for your own portfolio of clients from kickoff to a platform that's live, configured, and working.
Project management: ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date
Technical configuration: configure benefits, eligibility rules, integrations, and data feeds on the platform, building the setup that brings each client live.
Product feedback: flag the limitations hitting live clients to product and engineering, with the context they need to act
Client relationships: build and grow trusted relationships with your clients, handle their queries, and hold internal teams accountable to resolve issues through to the end.
AI in delivery: use AI to take the repetitive parts of delivery off your plate, so your time goes where judgement is needed

Requirements

What you’ll need

A few years experience in customer facing implementation/onboarding roles: you've led SaaS implementation, onboarding, or technology change projects for customers end-to-end, ideally with exposure to HR, payroll, or benefits
Project management and structured UAT experience: you juggle multiple complex accounts at once without dropping the details that matter, and have experience running structured UAT
Strong technical acumen: hands-on experience configuring software to meet customer requirements, including working with integrations, APIs, and data mapping.
Deeply curious and thrives with autonomy: you are always keen to understand the "why", and take ownership of issues and challenges as they arise, seeing them through to resolution
AI-native mindset: a genuine habit of using AI to raise the quality of your work, sharper configurations, deeper research, clearer client comms, with the judgement to know where it helps and where it doesn't.

Benefits

Comp & perks

Competitive base salary + equity, so you own what you build
£100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
Comprehensive Private Medical Insurance
Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
Comprehensive and tailored mental health support and professional coaching through a leading provider

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS implementationtechnical configurationintegrationsAPIsdata mappingproject managementstructured UATclient onboardingcustomer requirements analysisAI utilization

Soft Skills

relationship buildingproblem solvingautonomycuriositycommunicationaccountabilityattention to detailjudgmentcollaborationadaptability