Ben Fatto

Account Executive

• Client prospecting;
• Responsible for lead qualification;
• Follow-up between clients and relevant internal departments;
• Follow-up on submitted proposals;
• Closing sales;
• Responsible for negotiation;
• Participation in trade shows and events;
• Corporate presentations;
• Sending quotes and proposals;
• After-sales support;
• Responsible for customer retention initiatives;
• Client visits;
• Responsible for the sales funnel;
• Responsible for maintaining and updating the commercial CRM;
• Responsible for initial invoicing following account closing;
• Thorough knowledge of the company's information and operations to share with and provide instructions to clients;

Sales Executive

Software Engineer

• Develop, maintain, and enhance integrations between OSGT and legacy systems/ERPs
• Gather and analyze technical and functional requirements
• Monitor interfaces and perform troubleshooting of production incidents
• Investigate integration failures, logs, queues, files, and data inconsistencies
• Work with integrations via APIs, web services, messaging systems, files, and databases
• Perform debugging and technical analysis in PL/SQL and Oracle databases, when necessary
• Support integrated testing, UAT/homologation, and production deployments
• Document workflows, business rules, mappings, and technical specifications
• Interact with business areas related to international trade, tax, and technology
• Propose improvements to performance, stability, and governance of integrations.

OSGT Integrations Analyst/Developer

Scrum Master

• Sets up and facilitates all Scrum team ceremonies.
• Tracks progress of activities during daily stand-ups.
• Identifies and removes team impediments to maintain high productivity.
• Evaluates process improvement opportunities based on personal experience, team input, and sprint retrospective outcomes.
• Reports delivery results, quality, deadlines, and costs to the client’s management using metrics and charts.
• Ensures the scope defined by the Product Owner is delivered with high quality.
• Encourages the professional development of team members.
• Maintains a collaborative team culture and mediates conflicts. Reports overall results to Ben Fatto managers.