Customer Service Specialist

BeMobile, Inc

BeMobile seeking a Customer Service Specialist to join Call Center team. This role involves customer outreach and providing outstanding remote service.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, while managing leads and exceeding sales targets. Proven ability to collaborate with teams and maintain attention to detail in a fast-paced environment.

Highest-signal resume keywords

Inbound Customer SupportOutbound Customer OutreachLead Development & ManagementExcellent Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales ClosingLead GenerationFollow-Up ManagementIssue Resolution

Soft Skills

CollaborationInterpersonal SkillsAttention to DetailProblem-Solving

Tools & Technologies

Communication Platforms

Industry Keywords

Retail ExperienceWireless ExperienceCall Center ExperienceCustomer Outreach

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Inbound Customer Support: Handle incoming customer inquiries, objections, and complaints across multiple communication channels. Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions.
Outbound Customer Outreach: Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales. Stay organized with follow-ups to maximize conversions and exceed monthly targets.
Lead Development & Management: Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms to ensure smooth and efficient sales processes.
Professional Collaboration: Communicate effectively with your team and support retail locations to meet targets. Share insights, trends, and feedback to improve the customer experience across the organization.
Exceed Customer Expectations: Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively, and finding ways to make customers’ lives easier while supporting sales goals.

Requirements

What you’ll need

1-2 years of Retail or Wireless experience or relevant experience
1-2 years of call center or customer outreach experience preferred
Excellent communication, collaboration, and interpersonal skills.
Exceptional time management skills.
Must be able to manage multiple tasks with proper attention to detail in each task.
Must be comfortable on the phone, doing customer outreach, and providing customer service support.
Must have a reputation for exceeding expectations without constant oversight.

Benefits

Comp & perks

Health, Dental, and Vision Insurance
Employee Assistance Program (EAP)
401(k) with Employer Match after 90 Days
Career Advancement Opportunities
Pet Insurance
Verizon Service Plan Discounts
Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling
Paid Time Off and Sick Pay
Maternity and Parental Leave
DeVry University Continuing Education Discounts
…and so much more! :)