Customer Success, Mid-level

Bemobi

Customer Success role at Bemobi handling product metrics and collaborating across teams for improvements. Engaging with stakeholders to enhance product opportunities and solutions.

Posted 4/25/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor and analyze product metrics, indicators, and KPIs, generating insights to support decision-making;
Manage and prioritize the product backlog, aligning it with strategic objectives and business needs;
Support the definition of and monitor the product roadmap;
Serve as a bridge between business and technology teams, ensuring a clear understanding of requirements;
Collaborate with cross-functional teams (technology, design, commercial);
Actively participate in agile ceremonies and the day-to-day activities of the squad;
Detail requirements and write clear, concise user stories;
Track deliveries, ensuring alignment with the defined scope;
Identify issues and opportunities for continuous improvement in products and processes;
Support demand prioritization considering impact vs. effort;
Actively manage services, ensuring quality and efficiency of deliveries.

Requirements

What you’ll need

Strong organizational skills, a sense of priorities, and the ability to manage multiple tasks;
Analytical mindset with the ability to work with data and metrics;
Ability to solve problems in a structured and pragmatic manner;
Good verbal and written communication, with the ability to liaise across different areas;
Knowledge of data analysis (Excel/Spreadsheets);
Experience or familiarity with SQL;
Curiosity and interest in learning about product, technology, and business;
Ability to work autonomously, seeking support when needed;
Collaborative, hands-on attitude.
Differentials:
Previous experience with digital products or project management;
Knowledge of agile methodologies (Scrum, Kanban);
Experience with data visualization tools (Looker, Power BI, Data Studio);
Experience in technology environments or agile squads;
Experience with recurring revenue/subscription products or payments;
Familiarity with API integrations or technical contexts.

Benefits

Comp & perks

Bradesco national health plan — extended to dependents with no additional cost per dependent;
Bradesco dental plan — optional;
Flexible meal/food allowance (VR/VA) — maintained during vacation;
Profit-sharing (PLR);
Wellhub;
Birthday day off;
Home office allowance;
Commuter transit voucher (VT) as required — legal deductions may apply;
Zurich life insurance;
Free access to all our products — AppsClub, Clube de Descontos, TrueCaller, BTFit, and Busuu;
Access to internal training through digital platforms;
Internal employee recognition program — Bemobucks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisSQLExceldata visualizationLookerPower BIData Studioagile methodologiesScrumKanban

Soft Skills

organizational skillsanalytical mindsetproblem-solvingcommunicationcollaborationautonomycuriosityhands-on attitudeprioritizationmulti-tasking