Bemobi

Senior Customer Success

Bemobi

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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Job Level

Senior

About the role

  • Monitoring KPIs and the performance of services/products;
  • Prioritizing requests and tasks;
  • Managing relationships with internal and external clients;
  • Identifying issues and opportunities;
  • Leading service management, ensuring delivery of results and projects.

Requirements

  • Organization, proactivity, a sense of urgency, and strong communication will be key in your day-to-day;
  • Problem-solving skills are a plus;
  • Required: ability to analyze numbers and KPIs, including proficiency in Excel/spreadsheets;
  • Required: experience presenting results, data visualizations, and proficiency in PowerPoint;
  • Knowledge of agile methodologies is desirable;
  • Familiarity with tools such as Data Studio, Looker, and Power BI is desirable;
  • Previous experience in the utilities market;
  • Ability to speak and express yourself in English and/or Spanish.
Benefits
  • Bradesco National Health Plan — extended to dependents without per-beneficiary deductions;
  • Bradesco Dental Plan — optional;
  • Flexible meal/food allowance (VR/VA) — maintained during vacation;
  • Profit-sharing (PLR);
  • Wellhub;
  • Birthday day off;
  • Home office allowance;
  • Transport voucher (VT) as needed — deductions allowed by law;
  • Zurich life insurance;
  • Free access to all our products — AppsClub, Discount Club, TrueCaller, BTFit, and Busuu;
  • Access to internal training via digital platforms;
  • Internal employee recognition program — Bemobucks.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI analysisdata visualizationExcelPowerPointagile methodologies
Soft Skills
organizationproactivitysense of urgencystrong communicationproblem-solving