Bemobi

Service Management Analyst – Junior

Bemobi

full-time

Posted on:

Location Type: Remote

Location: Brasil

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Job Level

Junior

Tech Stack

SQL

About the role

  • Monitor the operational health of services by tracking metrics, payment journeys and potential performance deviations;
  • Identify and investigate discrepancies between internal reports and client systems by analyzing data and supporting root cause diagnosis;
  • Support analysis and investigation of incidents that impact clients or services, contributing evidence, hypotheses and validations;
  • Act as an interface between clients, projects, product and technology teams to help understand and route operational and strategic account issues;
  • Assist in documenting integrations, operational flows and service processes, ensuring clarity about expected behavior and observed client behavior;
  • Contribute to validations and checks after deployments or product changes to help identify potential operational impacts;
  • Help organize analyses and operational information to support data-driven decision making.

Requirements

  • Bachelor’s degree completed or in progress in Engineering, Industrial Engineering, Computer Science, Business Administration or related fields;
  • Analytical profile, comfortable working with data, validating information and investigating problems;
  • Advanced Excel (pivot tables, VLOOKUP/XLOOKUP and dataset manipulation);
  • Basic SQL knowledge (simple queries, filters, aggregations and joins);
  • Strong logical reasoning and structured thinking for scenario analysis;
  • Good verbal and written communication skills, with the ability to organize and explain problems clearly;
  • Curious, detail-oriented and interested in understanding processes, data and how digital products work;
  • Ability to work collaboratively across different teams.
  • Nice to have:
  • Familiarity with BI tools such as Metabase, Looker, Power BI or similar;
  • Knowledge or interest in payment methods, financial reconciliation or system integrations;
  • Familiarity with incident management or problem management processes (ITIL);
  • Experience analyzing operational data or monitoring KPIs;
  • Previous experience with API integration projects and system workflows.
Benefits
  • Bradesco National Network Health Plan - extended to dependents without per-beneficiary deduction;
  • Bradesco Dental Plan - optional;
  • Flexible meal/food allowance (VR/VA) - maintained during vacation;
  • Profit sharing (PLR);
  • Wellhub;
  • Birthday day off;
  • Home office allowance;
  • Commuter/transport voucher (VT) as needed - legally permitted deductions apply;
  • Zurich life insurance;
  • Free access to all our products - AppsClub, Discount Club, TrueCaller, BTFit and Busuu;
  • Access to internal training through digital platforms;
  • Internal employee recognition program - Bemobucks.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Advanced ExcelSQLdata analysisroot cause analysisscenario analysisdataset manipulationAPI integrationKPI monitoringincident managementproblem management
Soft Skills
analytical thinkinglogical reasoningstructured thinkingverbal communicationwritten communicationcollaborationcuriosityattention to detail