Belvo

Customer Success Manager

• Own the relationship with Spanish Latam customers at various stages of their lifecycle post-close, including launch, post-launch, adoption, renewal, and expansion
• Master Belvo’s product and platform and be an expert resource on Belvo's current and future product offerings
• Guide Belvo's customers in achieving the maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payment solutions that best meet their needs
• Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
• Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
• Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team