Business Analyst

• Lead the evaluation, approval, and scheduling of changes in production and staging environments;
• Assess risks, impacts, and mitigation plans for complex or critical changes;
• Coordinate and chair Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings;
• Ensure all changes follow the defined workflow and have documented rollback plans;
• Monitor and analyze success, failure, and impact metrics for changes, proposing improvement actions;
• Support project and operations teams in adopting change management practices integrated with DevOps and ITIL cycles;
• Review and update internal Change Management policies and procedures;
• Prepare executive reports and control and performance dashboards.

Change Management Analyst – Mid-level

Senior Business Analyst – Technology

Analista de Gestão de Mudanças Júnior

Business Analyst