Enquiry Marketing Coordinator
Belong
full-time
Posted on:
Location Type: Hybrid
Location: Nantwich • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £28,861 per year
Job Level
Mid-LevelSenior
About the role
- Efficiently process and respond to customer enquiries with empathy, ensuring timely call-backs and accurate logging.
- Act as a first responder to new enquiries, taking ownership and supporting occupancy targets across villages.
- Maintain and update the customer enquiry database, producing reports and ensuring documentation is complete.
- Deliver excellent customer service by supporting villages and Belong at Home.
- Monitor, respond to, and record customer feedback across social channels, third‑party sites, and feedback inboxes.
- Manage Belong’s presence on external referral platforms and mailing lists to engage prospects and promote events.
- Support marketing activities including website updates, social media, photography/video shoots, newsletters, and internal communications.
- Proofread and quality‑check marketing materials to ensure professionalism and accuracy.
- Conduct competitor research and benchmarking to inform pricing reviews and fee adjustments.
- Work as an effective member of the Sales & Marketing team in accordance with Belong standards and values, contributing to a culture and environment where people feel supported and valued
Requirements
- Knowledge and experience of working in a customer service / contact centre environment
- Strong customer care focus with a desire to support teams to provide an excellent service
- Proven experience and ability to build positive and productive relationships with customers, colleagues and professionals
- Prioritises own work ensuring it meets organisational objectives and to the required standard; effectively managing competing deadlines and multiple projects, ensuring accuracy and efficiency
- Good understanding of the needs of older people, and the health & social care market
- Reliable, flexible and able to fulfil contracted hours and expectations and demands of the role
- Demonstrates personal qualities to deliver Belong vision and values appropriate to this level
- Proficient in the use of database software and Microsoft products including Excel, Outlook, Word and PowerPoint to manage processes, training and reporting
- Holds a current driving licence and willing to travel to other business sites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedatabase managementreportingcompetitor researchmarketing supportproofreadingquality checking
Soft skills
empathyrelationship buildingtime managementflexibilityreliabilityteam collaborationattention to detail
Certifications
current driving licence