Retail Operations Manager

Bellroy

Retail Operations Manager overseeing US retail operations and expansion for Bellroy. Focus on site selection, store opening, and team leadership in a growing retail environment.

Posted 4/27/2026full-timeRemote • Illinois, Massachusetts, New York, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Spend time with Bellroy's retail leadership in Melbourne, getting across the growth strategy, brand standards, and understanding our culture, values, and products
Meet regularly with the Flatiron Store Manager (we're recruiting them at the same time as you) to shape the first U.S. store experience together — from operational standards to opening day readiness
Connect weekly with the Retail Operations Manager for Australia to share approaches and start building consistency where it makes sense
Take ownership of the U.S. site pipeline - review opportunities already in play, build relationships with brokers and landlords, and sharpen the criteria for where Bellroy should show up next
Lead fit-out and construction timelines, building relationships with contractors and making sure builds are tracking to budget and schedule
Understand the current retail technology stack and partner with our tech team on the implementation roadmap
Share weekly updates with the retail leadership team on what you're learning, what's working, and where we need to make calls
Sit down with the Chief Financial Officer and Chief Commercial Officer to evaluate the commercial case for new sites
Map the U.S. retail landscape - what brands are doing interesting things, where the emerging opportunities are, and what the competitive dynamics look like in the markets we're considering.

Requirements

What you’ll need

5–7 years in retail operations, multi-site management, or similar environments (hospitality and franchise backgrounds welcome) with a track record of opening new sites and building a retail presence from early stages. You know how to bridge HQ strategy and what actually needs to happen on the floor
Experience managing the commercial real estate process: site selection, lease negotiation, landlord relationships, and deal management
The ability to manage fit-out projects on time and on budget, coordinating across internal teams and external contractors
Direct experience leading and developing store managers or similar frontline leaders - setting clear expectations, giving direct feedback, and holding people accountable for performance
Confidence shaping retail technology decisions. Not just working within existing systems, but advocating for the right tools and ensuring they're implemented in ways that actually serve our crew on the floor
Strong commercial acumen - you can interrogate assumptions and make clear recommendations to senior leadership
You build repeatable processes from scratch and document them so other people can follow
You stay close to what's happening in retail - trends, competitors, emerging markets - and you use that to sharpen where we go next
You're energised by ambiguity and firsts – and you want to do that work somewhere it means something, at a company whose products and values you genuinely believe in.

Benefits

Comp & perks

Competitive PTO offerings. This includes 20 days of PTO, 10 additional paid days of sick/personal time, plus national holidays (in line with our Australian policies, but with US public holidays) and paid parental leave
401(k) with employer match
Generous medical benefits package
A yearly product allowance as well as a further 50% discount for friends and family.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

retail operationsmulti-site managementsite selectionlease negotiationdeal managementfit-out project managementbudget managementretail technology implementationcommercial acumenprocess documentation

Soft Skills

leadershipcommunicationrelationship buildingstrategic thinkingproblem solvingadaptabilityaccountabilityfeedback deliveryteam coordinationtrend analysis