Telecom Analyst, VoIP

Bellinati Perez

Telecom Analyst at Bellinati Perez handling telecommunications incidents. Collaborating on project implementations and optimizing operational stability in a dynamic environment.

Posted 6/23/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxMySQLPHPPythonSQLTableauTCP/IP

About the role

Key responsibilities & impact

Monitor, prevent, and perform root cause analysis of incidents in telecommunications environments
Perform analysis and remediation related to calls, routing, queues, recordings, and telephony flows
Configure and administer telephony environments, extensions, IVRs, dialers, and integrations
Support configuration and maintenance of voice gateways, SBCs, and SIP PBXs
Conduct technical analyses and propose improvements to optimize resources and enhance system stability
Participate in the implementation and evolution of telecom projects
Work with vendors and internal teams to resolve incidents and implement improvements
Contribute to the automation and parameterization of processes and technical rules within the environment
Execute and manage the team's operational tasks, ensuring organization, prioritization, and quality of deliverables.

Requirements

What you’ll need

Bachelor's degree in Telecommunications Systems, Computer Science, Systems Analysis and Development (ADS), Computer Engineering, or related fields
Experience with call center operations, dialers, and flow management (dialing, IVR, bots, and CRM)
Configuration of voice gateways / Session Border Controllers (Khomp, TelcoBridges, or similar)
SIP PBX (Alcatel/Asterisk)
Predictive dialers (Aspect/Olos/Genesys)
TCP/IP networking
GNU/Linux — administration of services, users, processes, and system configurations
Programming languages (PHP/Python/Bash)
Knowledge of log analysis, routing, flows, and technical troubleshooting
Database knowledge (MySQL/SQL Server)
Experience with APIs and telecom integrations
Familiarity with Power BI, Tableau, or Canva
Certifications: Digium Certified Asterisk Professional (dCAP) and/or LPIC-1 or LPIC-2.

Benefits

Comp & perks

Fixed salary
Meal allowance of $31.00 per working day
Career development plan
Access to a multi-benefit card
Life insurance
Partnership with SESC
Partnership program with universities, educational institutions, restaurants, and local businesses (availability may vary)
One relaxing day off on your birthday ("Day Off")
Dental insurance plan
Gympass/Wellhub partnership
Psychological support program (emotional support with qualified listening and well-being initiatives)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysistelephony flowsvoice gatewaysSession Border ControllersSIP PBXpredictive dialersTCP/IP networkingGNU/Linuxprogramming languagesdatabase knowledge

Soft Skills

organizationprioritizationquality of deliverables

Certifications

Digium Certified Asterisk ProfessionalLPIC-1LPIC-2