Service Writer
Belkorp Ag
full-time
Posted on:
Location Type: Office
Location: Stockton • California • United States
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Salary
💰 $20 - $23 per hour
About the role
- Know the status of every job in your shop and ensure the customer and the store manager know the status of the repair before they contact you for an update
- Answer most of the calls to the Service Department and field customer inquiries
- Open work orders and maintain control until they are closed and invoiced
- Assist your Shop Supervisor in ensuring that your shop is meticulously clean and professional in appearance. Adopt our Everything Speaks Philosophy
- Assist with maintenance, security, safety, and environmental compliance
- Create purchase orders as required, including contacting necessary vendors to obtain equipment
- Maintain Service Department filing and records
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Participate in monthly Service Safety meetings, initial new hire safety training of Service Technicians
- Maintain Service Technician timecard tracking daily
- Prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up when required
- Assist with the assignment & scheduling of jobs and work areas to Service Department employees according to their skills and knowledge.
- Review technician notes in work orders for accuracy and completeness.
- Advise the Service Supervisor and/or Store Manager of all customer complaints.
- Maintain a clean work area and perform work in a neat and orderly fashion.
- Follow all safety rules and regulations in performing work assignments.
Requirements
- Superior organizational practices
- Strong communication skills, both written and verbal
- Customer-first approach
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent experience
Benefits
- PTO: 80 hours of paid time off in your first year.
- Sick Time: 40 hours of sick leave available immediately upon hire.
- Medical Coverage: Low-cost coverage options for you and your family.
- Vision & Dental: Affordable plans for you and your family.
- Accident Insurance: Fully covered by the company for peace of mind.
- Life Insurance: Provided at no cost.
- Retirement: Competitive 401(k) plan with up to 4% employer contribution.
- Telemedicine: Virtual healthcare consultations for you, your friends, and your family.
- Pet Benefits: Pet insurance and access to virtual pet care services.
- HSA/FSA: Manage your healthcare expenses with HSA and FSA options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
work order managementtimecard trackingefficiency reportingwarranty processingpurchase order creationcustomer profile updatingschedulingfiling and record maintenancesafety complianceenvironmental compliance
Soft Skills
organizational skillscommunication skillscustomer serviceattention to detailteam collaborationproblem-solvingadaptabilityprofessionalismneatnesssafety awareness
Certifications
High School Diploma