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About the role
Key responsibilities & impact- Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells.
- Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies.
- Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them.
- Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them.
- Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.
- Balancing individual and team KPIs (50%/50%) and being accountable for both.
Requirements
What you’ll need- 3+ years in account management, client success, or B2B lead generation — with at least 5 concurrent projects under your belt, ideally 10+
- Proven full ownership of account health and results, coordination, support, and actual accountability.
- Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update.
- The ability to stay composed in difficult client conversations and turn conflict into productive insight.
- Well-developed time-management framework. There are no fixed hours here, and when priorities slip, 15 clients will feel the impact.
- Native or C2 English, written and spoken
- Familiarity with outreach tools and CRM is a plus (we use Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude)
Benefits
Comp & perks- Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.
- Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused.
- Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.
- Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.
- Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
- Global Sync: We align with U.S. holidays to keep our global teams in sync.
- Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successB2B lead generationproject managementstakeholder managementconflict resolutiontime management
Soft Skills
communicationleadershipproblem-solvingaccountabilityadaptability
