Salary
💰 $101,400 - $152,100 per year
About the role
- Provide day-to-day functional and operational support for the end-to-end Order-to-Cash (O2C) process in SAP S/4HANA & ECC SD, including sales documents, pricing, credit checks, availability checks (ATP), delivery processing, shipping, billing, output management and integration points with MM, WM, and FI
- Maintain and troubleshoot integration points between SAP and legacy or third-party systems, ensuring data accuracy and process continuity
- Support and monitor data and process flows between SD and other modules (FI, MM, WM) and external systems (e.g., Logistics, EDI)
- Ensure that integration issues are quickly identified and resolved to avoid disruption in the O2C process
- Partner with stakeholders to gather evolving business needs, assess change requests, translate them into functional requirements and work with technical teams
- Provide ongoing support for enhancements, ensuring alignment with order to cash business processes
- Participate in regression testing, patch validations, and change impact assessments; support user acceptance testing (UAT) cycles
- Support change management efforts by assisting with user training, maintaining training materials, and facilitating ongoing user adoption
- Serve as a point of contact for end-user support and feedback, helping ensure a smooth transition and continued system optimization
- Collaborate with cross-functional teams including sales, customer service, finance, manufacturing, logistics, other IT units and 3rd party systems
Requirements
- Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field
- A master's degree or MBA is highly preferred
- Extensive experience (8+ years) in IT, with a strong focus on technology solutions for order to cash
- 2+ years of experience in S/4 HANA
- In-depth knowledge of the sales distribution processes within SAP, including sales order management, pricing, availability, delivery processing, billing, and invoicing
- Proven track record of experience in implementing and supporting SAP S/4 and ECC, including project planning, data migration, system configuration, and user training
- Proven experience supporting EDI integration within the SAP SD module, including troubleshooting IDoc processing and resolving interface errors
- Strong understanding of IT cloud-based solutions and emerging technologies relevant to OTC and SAP S/4
- Strong communication and interpersonal skills
- Proficiency in SAP S/4 modules relevant to Sales and Distribution (SD), and integration with other modules
- ABAP debugging is a plus
- Strong analytical and problem-solving skills
- Professional certifications such as SAP SD, ITIL, PMP are a plus
- Demonstrated ability to work in a fast-paced, dynamic environment, managing multiple priorities and delivering results within deadlines