• Provide day-to-day functional and operational support for the end-to-end Order-to-Cash (O2C) process in SAP S/4HANA & ECC SD, including sales documents, pricing, credit checks, availability checks (ATP), delivery processing, shipping, billing, output management and integration points with MM, WM, and FI
• Maintain and troubleshoot integration points between SAP and legacy or third-party systems, ensuring data accuracy and process continuity
• Support and monitor data and process flows between SD and other modules (FI, MM, WM) and external systems (e.g., Logistics, EDI)
• Ensure that integration issues are quickly identified and resolved to avoid disruption in the O2C process
• Partner with stakeholders to gather evolving business needs, assess change requests, translate them into functional requirements and work with technical teams
• Provide ongoing support for enhancements, ensuring alignment with order to cash business processes
• Participate in regression testing, patch validations, and change impact assessments; support user acceptance testing (UAT) cycles
• Support change management efforts by assisting with user training, maintaining training materials, and facilitating ongoing user adoption
• Serve as a point of contact for end-user support and feedback, helping ensure a smooth transition and continued system optimization
• Collaborate with cross-functional teams including sales, customer service, finance, manufacturing, logistics, other IT units and 3rd party systems

Lead SAP Order to Cash

SAP Consultant

SAP Treasury SME

Concession Stand Lead

EVS Specialist

Solution Delivery Lead, SAP