Director

• Lead a team of Solution Technicians and Solution Engineers, fostering a high-performance culture focused on delivering exceptional post-sales services to customers.
• Oversee the execution of billable project services and assessments, ensuring alignment with customer needs and organizational objectives.
• Collaborate with the PMO to plan, schedule, and bill professional services projects, maintaining transparency and efficiency across all deliverables.
• Ensure the team conducts comprehensive network assessments, audits, and health checks, providing actionable recommendations to optimize customer networks.
• Guide the resolution of complex technical issues by coordinating on-site troubleshooting efforts and leveraging cross-functional collaboration with Solution Engineers.
• Develop and maintain service documentation, including assessment reports, audit results, and training materials, ensuring accuracy and alignment with customer requirements.
• Implement processes to uphold SLA commitments, driving consistent, high-quality service delivery on time and within scope.
• Act as a key liaison between Professional Services, Customer Success, and Technical Support teams to ensure a seamless customer experience.
• Continuously evaluate and refine service delivery methods to enhance efficiency, scalability, and customer satisfaction.

Director, Professional Services

Director, Clinical Pharmacology and Pharmacometrics

Director, Managed Services

Director of Operational Support

Director of Education

Director of Donor Relations