Principal Associate, Process Manager – Customer Resiliency, Recoveries Team
Capital One
SQLTableau
IT System Analyst – Operations Support
Belden Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • 🇺🇸 United States
Visit company websiteSalary
💰 $74,600 - $112,000 per year
Job Level
Mid-LevelSenior
Tech Stack
OracleSQL
About the role
- Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS)
- Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner
- Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions
- Perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences
- Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms
- Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a related field; or equivalent experience
- Minimum of 5 years’ experience supporting warehouse and transportation management systems in a fast-paced operational environment
- Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent
- Proficient in SQL for data queries, troubleshooting, and report generation
- Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable
- Strong analytical and problem-solving skills with the ability to work independently and as part of a team
- Ability to manage multiple priorities in a dynamic environment with close attention to detail
- Experience with providing evidence for annual SOX audits.
Benefits
- Health/dental/vision insurance
- Long term/short term disability
- Life insurance
- HSA/FSA
- Matching retirement plans
- Paid vacation
- Parental leave
- Employee stock purchase plan
- Paid leave for volunteer work in your community
- Training opportunities
- Professional talent management and succession planning
- Corporate health well-being initiatives
- Commitment to diversity, equity, inclusion and sustainability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLadvanced Excelroot-cause analysisdata extractionreportinganalyticstroubleshootingprocess improvementsystem performance monitoringincident resolution
Soft skills
analytical skillsproblem-solving skillsindependent workteam collaborationattention to detailtime managementcommunication skillscustomer serviceadaptabilityprioritization
