Operations

• Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS)
• Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner
• Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions
• Perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences
• Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms
• Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities

IT System Analyst – Operations Support

Operations Manager

Construction Operations Manager

Principal Coordinator, Operations Production

Manager, Café Hospitality Operations

Operations Analyst – Sanctions Screening