Client Relations Manager

BELAY

Client Relations Manager leading a team of Client Success Consultants to drive client retention and revenue for BELAY. Fostering performance through coaching and proactive client support.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Client Success teams, focusing on client retention, account management, and performance metrics. Proven ability to coach and develop team members while enhancing the overall client experience through proactive support and data-driven decision-making.

Highest-signal resume keywords

Client Success ManagementTeam LeadershipPerformance Metrics AnalysisCoaching and DevelopmentClient Retention Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client SuccessAccount ManagementRevenue Growth InitiativesPerformance MonitoringData Analysis

Soft Skills

CoachingFeedback DeliveryCommunicationProblem Solving

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Client LifecycleOnboardingAccount GrowthService ExperienceEscalation Management

About the role

Key responsibilities & impact

Lead and develop a team of Client Success Consultants by establishing clear objectives, performance expectations, and accountability for results.
Conduct regular one-on-one and team meetings to provide coaching, feedback, training, and support.
Monitor team performance against established client retention, revenue, service, and productivity goals, using data to identify trends and determine appropriate actions.
Ensure Client Success Consultants provide proactive, consultative support throughout the client lifecycle, including onboarding, ongoing communication, issue resolution, and account growth.
Review client and contractor feedback, account health indicators, and escalation trends to identify risks and improve the overall service experience.

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant experience.
3 or more years of experience in client success, account management, sales, or a related client-facing environment.
1 or more years of experience leading, supervising, or coaching employees.
Experience managing client retention, account health, or revenue-growth initiatives.
Experience using performance metrics and business systems to monitor results and make informed decisions.
Demonstrated ability to coach employees, address performance concerns, and manage client escalations.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities
Flexible work hours
Remote work options