Customer Success Manager
Behavox
full-time
Posted on:
Location Type: Hybrid
Location: Belfast • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- EXPAND accounts and generate additional revenue within their book of business
- REDUCE churn and retain accounts by increasing customer satisfaction
- PRIORITIZE strategically to provide customer analysis and activity plans
- SOLVE problems whilst applying highly customer-centric practices
- WORK across departments (PMs, PMs, AE) to champion for clients
Requirements
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
- Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
- Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
Benefits
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation with 100% bonus pay already integrated
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer analysisaccount planschange managementrevenue opportunitiesnegotiation
Soft skills
customer-centric practicesproblem-solvingstrategic prioritizationcommunicationrelationship management