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About the role
Key responsibilities & impact- Customer service via email, chat, and WhatsApp, providing prompt and efficient support.
- Entering and managing online sales in the back-office system.
- Preparing quotations and issuing travel documents.
- Operational support to the team to streamline processes and ensure service quality.
Requirements
What you’ll need- High school diploma or equivalent.
- Experience providing customer support via email, chat, and WhatsApp.
- Basic knowledge of Microsoft Office.
- Advantage: Experience with the MaisFly system.
Benefits
Comp & perks- iFood meal voucher | To ensure you have quality meals.
- Commuter allowance (transportation voucher) | To assist with your commute.
- Bradesco health insurance | 100% of the primary employee's premium paid by BeFly and 50% for dependents, with copay.
- Life insurance | At no cost to the employee.
- Dental care | OdontoPrev.
- Wellhub wellness program | For maintaining your physical well-being.
- Birthday day off | A day off on your birthday.
- Maternity program | Package of support to help ensure a smooth pregnancy.
- Oriente-me program | Therapy sessions at no additional cost.
- Educational partnerships | Discounts at partner educational institutions.
- BeFlyers Travel | In-house leisure travel agency offering special rates for employees.
- And much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportonline sales managementquotation preparationtravel document issuance
Soft Skills
prompt supportefficient supportoperational supportprocess streamliningservice quality assurance
Certifications
high school diploma