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About the role
Key responsibilities & impact- Provide customer support via email, chat, and WhatsApp, ensuring prompt and efficient assistance.
- Enter and manage online sales in the back-office system.
- Prepare quotes and issue travel documents.
- Provide operational support to the team to optimize processes and ensure service quality.
Requirements
What you’ll need- High school diploma or equivalent.
- Experience providing customer support via email, chat, and WhatsApp.
- Basic knowledge of Microsoft Office.
- Preferred: Familiarity with the MaisFly system.
Benefits
Comp & perks- Ifood meal voucher (VR) | To help you eat well.
- Transportation voucher | To facilitate your commute.
- Bradesco medical plan | 100% of the monthly fee covered by BeFly for the employee and 50% for dependents, with co-payment.
- Life insurance | No cost to the employee.
- Dental care | OdontoPrev.
- Wellhub | For physical wellness support.
- Birthday day off | One day off on your birthday.
- Maternity program | A range of benefits to support a smooth pregnancy.
- Oriente-me program | Therapy sessions at no additional cost.
- Educational partnerships | Discounts at partner educational institutions.
- BeFlyers Travel | In-house leisure travel agency with special rates for employees.
- And much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportonline sales managementquote preparationtravel document issuanceprocess optimization
Soft Skills
prompt assistanceefficient communication
Certifications
high school diploma