Customer Success Manager
eLaw
CRM Analyst
Beep Saúde
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonSQL
About the role
- Manage CRM-related projects, including database mapping and integration, customer analytics, campaign strategy and implementation;
- Build automations such as drip/trigger-based rules, data-update automations, and interaction flows (customer journeys);
- Propose and validate tests for content, frequency and channel;
- Responsible for monitoring and reporting on communication results.
Requirements
- Bachelor's degree in Engineering, Statistics, Marketing or Business Administration
- Solid experience in CRM (app push notifications, Email, WhatsApp, SMS)
- Advanced Excel
- Advanced English (reading and writing)
- Familiarity with Salesforce
- Nice to have:
- Knowledge of programming languages (Python/R) or SQL
Benefits
- Health and dental plan for you and your dependents — SulAmérica
- Pharmacy benefit: up to 40% discount on medications
- Meal package: meal allowance (VA/VR), daily snack and on-site stations for a quick break during the day
- Support for physical and mental health: GymPass / TotalPass / Life insurance
- Professional development: discounts at partner educational institutions
- Transportation voucher
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRMdatabase mappingcustomer analyticscampaign strategyautomationdrip-based rulestrigger-based rulesPythonRSQL
Soft skills
communicationanalytical thinkingproject management
Certifications
Bachelor's degree