Beekeeper's Naturals

Call Center Manager

Beekeeper's Naturals

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage daily performance and execution of the call center sales team
  • Coach, train, and develop reps through live call monitoring and recorded call reviews
  • Build performance plans and hold reps accountable to activity and conversion targets
  • Hire, onboard, and train new sales representatives as the team scales
  • Own KPI tracking, reporting accuracy, and CRM data integrity
  • Ensure consistent execution against call volume, account creation, and conversion goals
  • Drive revenue growth and retail door expansion through disciplined execution
  • Review department financials and profitability to assess program effectiveness
  • Identify execution gaps and implement corrective actions quickly
  • Improve call center processes to increase efficiency and performance
  • Provide consistent weekly (and at times daily) performance updates to leadership
  • Translate activity and performance data into actionable insights
  • Partner closely with field sales, online sales, and in-market teams to align efforts
  • Participate in quarterly planning and objective setting for the call center program
  • Serve as the point person for call center performance across leadership and analytics

Requirements

  • Minimum 5 years of call center management experience
  • B2B call center leadership experience (required)
  • Proven experience managing sales teams selling to retailers
  • Demonstrated ownership of revenue outcomes, not just activity metrics
  • Hands-on experience owning KPIs, reporting accuracy, and CRM data integrity
  • Experience hiring, onboarding, and scaling call center sales teams
  • Track record of improving or turning around underperforming sales teams
  • Strong working experience with CRM platforms (Pipedrive, Shopify, Repsly, or comparable systems)
  • Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook)
  • Ability to operate in a high-performance, metrics-driven environment with clear accountability
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center managementsales team managementKPI trackingreporting accuracyCRM data integrityperformance improvementrevenue growthaccount creationconversion goalsdata analysis
Soft Skills
coachingtrainingleadershipaccountabilitycommunicationcollaborationproblem-solvingperformance managementstrategic planninginsight generation