Customer Success Manager, Ad Solutions

beehiiv

Customer Success Manager managing advertiser onboarding and campaign execution on beehiiv's Ad Network. Focusing on long-term growth and advertiser successes through collaboration with Sales and Network Performance.

Posted 7/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success with a focus on advertiser onboarding, campaign management, and relationship building. Proven ability to drive performance through data analysis, operational rigor, and effective communication.

Highest-signal resume keywords

Customer Success ExperienceAdvertiser OnboardingCampaign Setup CoordinationCRM Experience (HubSpot)Account Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign Performance MonitoringUpsell IdentificationPerformance Data AnalysisReporting Deck CreationOperational Rigor

Soft Skills

Excellent CommunicationStrong Organizational SkillsTime ManagementProblem SolvingCross-Functional Collaboration

Tools & Technologies

HubSpot

Industry Keywords

Advertiser RelationshipsBook of Business ManagementClient OutcomesNetwork Performance OptimizationRenewal Conversations

About the role

Key responsibilities & impact

Own onboarding and campaign setup coordination for new advertisers
Serve as the primary point of contact for day-to-day advertiser communication
Carry a book of business and a personal revenue number tied to retention, renewals, and upsells
Develop account strategies tied to performance data, new product launches, and advertisers best positioned to scale spend
Identify upsell opportunities and grow your accounts predictably and efficiently
Monitor campaign performance daily and escalate issues to the Network Performance team as needed
Partner with Network Performance to build and implement advertiser-specific optimizations
Build reporting decks, insights, and proactive updates throughout each campaign
Lead end-of-flight reviews, present results, and tee up renewal conversations
Maintain accurate documentation and pipeline visibility to ensure seamless handoffs

Requirements

What you’ll need

3-5 years of Customer Success experience
Experience with advertiser onboarding, campaign setup, and coordination
Proven ability to manage advertiser relationships and deliver strong client outcomes
Experience building and managing a robust book of business, driving performance through operational rigor and sales acumen
Hands-on CRM experience, preferably HubSpot
Excellent communication, listening, writing, and time-management skills
Comfort working cross-functionally with sales, performance, and product teams
A track record of solving client issues quickly and thoughtfully
Strong organizational skills

Benefits

Comp & perks

Competitive salary
Stock options
Health, Dental, and Vision Insurance
401(k) employer match
Unlimited PTO (mandatory 10 days per year minimum)
Annual in-person team offsite
Unlimited book budget
Monthly Wellness Days (every third Friday of the month)