Senior Manager, Customer Success – Ad Solutions

beehiiv

Senior Manager in Customer Success managing Ad Network CSMs at beehiiv. Leading strategy and execution to drive advertiser relationships and revenue growth.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Manage, coach, and develop a team of Ad Network CSMs.
Hold a high bar for SLA compliance, client communication standards, and revenue accountability.
Run tight 1:1s and team rhythms that drive output.
Build a culture where people bring solutions, not problems.
Carry a personal revenue number alongside your team's collective quota.
Develop and execute account strategies tied to performance data.
Coach your team to drive retention, renewals, and upsells.

Requirements

What you’ll need

6+ years in digital advertising, ad sales, or a closely adjacent field.
2+ years managing a team, with a clear track record of raising the bar for your team.
Startup background strongly preferred.
Technical curiosity and self-sufficiency.
Comfortable being uncomfortable.
Bias toward action.
Exceptional written and verbal communication — fast, clear, and calibrated to the audience.
Process-builder and process-follower.
Growth mindset.

Benefits

Comp & perks

Competitive Salary
Stock Options
Health, Dental, and Vision Insurance
401(k) Employer Match
Unlimited PTO (mandatory 10 days per year minimum)
Annual In-person Team Retreat
Unlimited Book Budget
Monthly Wellness Days (every third Friday of the month!)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

coachingteam managementclient communicationproblem-solvingretentionrenewalsupsellingwritten communicationverbal communicationgrowth mindset