BEAT

IT Support

• Deliver round-the-clock (24x7x365) Tiered support for the Azure GOV Cloud-hosted PACS system
• Utilize PACS system knowledge and bio-medical imaging training to maintain system functionality
• Manage and monitor Azure services: VMs, resource groups, NSGs, Load Balancers, Traffic Manager, Backup, Azure Files
• Troubleshoot and resolve issues using remote support tools (SSH, Remote Desktop) and coordinate with vendors
• Maintain accurate documentation: procedures, maintenance logs, equipment databases
• Test Windows and Red Hat patches in lab, verify application functionality, and deploy patches to production; automate patching processes
• Support SQL Server cluster maintenance and monitoring of virtual servers/cloud-native services
• Log and manage incidents via service desk, perform installs/configuration changes, software management, and resolve network/firewall issues

Help Desk Support