BEAT

ServiceNow

• Administration and customization of the ServiceNow platform
• Management of ServiceNow User roles and access control using CAC/Smartcard
• Designing and implementing ServiceNow Workflows and automations
• Integration of ServiceNow with external systems
• Application of updates and patches to ServiceNow
• Validation of security posture using DOD standards
• Designing disaster recovery processes for ServiceNow
• Ensuring compliance with OS and ServiceNow upgrades

Certified ServiceNow Administrator

Project Manager

• Perform project management tasks to support implementation and sustainment of project-related technologies and strategic plans.
• Develop project implementation plans for all approved and funded strategic plans, and interface with appropriate staff and outside agencies to execute those plans.
• Provide estimates for planning, programming, and budgeting for infrastructure upgrades and/or equipment purchase requirements.
• Ensure communications systems architecture, configuration, and integration conformity by coordinating engineering data.
• Manage implementation of communication systems projects.
• Facilitate planning meetings, video- and teleconferences.
• Coordinate site surveys with internal and external agencies.
• Prepare site survey results and present briefings.
• Coordinate the allocation and/or placement of resources, prepare/review equipment and facility specifications, monitor/resolve technical communication problems.