Customer Success Team Member
BEARPAW PRODUCTS
full-time
Posted on:
Location Type: Hybrid
Location: Großheirath • 🇩🇪 Germany
Visit company websiteSalary
💰 €36,000 - €45,600 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- First point of contact for customers by phone, email, WhatsApp, or in-store
- Preparing quotes for retailers and end customers
- Managing returns processes
- Proactively contacting retailers and supporting cold outreach (cold calling)
- Providing solution-oriented product advice
Requirements
- Experience in customer service, sales, or account management
- Self-motivated, well-organized, and enjoy direct customer contact
- Ability to communicate proactively and with a solution focus
- Proficient with email, CRM tools, and ERP systems
- Communicative and quick-thinking personality
- Openness to personal contact both by phone and through digital channels
Benefits
- Monthly voucher for premium products and exclusive discounts
- Trust-based working hours and flexibility
- Permanent employment contract and up to 30 days of annual leave
- Monthly coaching sessions with your team lead
- Regular team and company events
- Access to a global network
- Flat hierarchies and efficient communication
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
self-motivatedwell-organizedsolution-orientedproactive communicationcommunicativequick-thinking