Customer Success Manager
Beamery
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $88,000 - $115,000 per year
About the role
- Handle overall responsibility for managing enterprise customer relationships across an assigned book of enterprise level business
- Act as liaison between product management and the customer, communicating the Beamery roadmap and translating how upcoming capabilities will influence customer talent strategies
- Work closely with Professional Services to identify new opportunities and facilitate smooth transitions following initial or follow-on deployments, ensuring Beamery is fully integrated into customer processes and talent technology ecosystems
- Monitor and facilitate customer adoption of platform features and functionality, surfacing insights on evolving business needs back to Beamery's product and commercial teams
- Leverage customer relationships for prospect references and case study development, in partnership with Marketing
- Prioritize and drive resolution on escalated customer issues, coordinating across Support, Engineering, and Product as required
- Be the voice of the customer acting as their internal advocate within Beamery to influence roadmap, support prioritisation, and product direction
Requirements
- 4+ years of proven customer success or account management experience with enterprise customers
- Demonstrable experience in a customer success, consulting, or account management role that includes issue resolution and escalation management
- Proven ability to build strong relationships with customers at the Executive level
- Proven ability to engage across corporate functions including Sales, Marketing, Professional Services, Customer Support, and Product Management
- Excellent verbal, presentation, and written communication skills comfortable chairing executive meetings and hosting webinars
- Comfortable working with a global team and global customers, adept at managing workloads across time zones
Benefits
- Inclusive work environment
- Training and development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successaccount managementissue resolutionescalation managementrelationship buildingcommunicationpresentationteam collaborationglobal team managementworkload management