Customer Success Associate
Beam
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Salary
💰 $75,000 - $90,000 per year
About the role
- Drive customer success and growth at Beam
- Guide new customers through their onboarding and implementation journey
- Proactively engage with customers to ensure their success and satisfaction, leveraging new technologies and processes to drive efficiency
- Troubleshoot customer issues and coordinate with internal teams for resolution
- Use Hubspot to track customer interactions and maintain detailed records
- Collaborate with product and design to advocate for customers’ feature requests based on their feedback
- Create and maintain customer success resources and documentation
- Monitor customer health metrics and identify opportunities for expansion
Requirements
- 2-4 years of customer-facing experience
- Experience with onboarding customers and implementing a product or service
- Strong verbal and written communication skills
- An entrepreneurial and scrappy mindset: a self-starter able to thrive in ambiguity
- A bias towards process and documentation
- **Nice to have**
- Experience working with small businesses or construction companies
- Basic understanding of construction industry workflows
- Experience and/or comfort with financial technology (e.g., payments)
- Previous startup experience
- Experience providing Spanish-language support and training
Benefits
- We offer competitive cash compensation ($75-90k+) as well as meaningful equity
- We offer generous benefits, including medical, dental, and vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboardingimplementationtroubleshootingcustomer successcustomer health metricsfinancial technology
Soft Skills
communicationentrepreneurial mindsetself-starterprocess orientationdocumentation