Sleep Study Support Specialist

Beacon Biosignals

Sleep Study Support Specialist assisting patients with at-home sleep testing for Beacon Biosignals, a precision brain-medicine company. Providing phone support, troubleshooting, scheduling, documentation, and HIPAA-compliant patient coordination.

Posted 8/11/2026full-timeCleveland • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and communication, with a strong focus on maintaining confidentiality and adhering to HIPAA requirements. Proven ability to manage multiple priorities while providing empathetic and effective service in a clinical or customer-facing environment.

Highest-signal resume keywords

RPSGT CertificationCCSH CertificationPatient Support ExperienceHIPAA ComplianceVerbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Interaction DocumentationTroubleshooting SkillsTest SchedulingRecord MaintenanceProblem-Solving Skills

Soft Skills

EmpathyOrganizational SkillsCollaborationAdaptabilityAttention to Detail

Certifications & Qualifications

RPSGTCCSH

Industry Keywords

Patient-Focused ApproachProtected Health Information (PHI)Clinical SupportCustomer ServiceCross-Functional Collaboration

About the role

Key responsibilities & impact

Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.
Provide patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.
Answer patient and customer questions regarding services, scheduling, testing, and next steps.
Document patient and customer interactions, actions taken, and follow-up needed.
Make and monitor manual outbound calls.
Monitor and complete test scheduling and return calls.
Schedule and coordinate patient testing and accurately document appointments and study information.
Complete daily assigned tasks within established timeframes.
Maintain accurate records in accordance with company procedures and HIPAA requirements.
Protect the confidentiality and integrity of Protected Health Information (PHI).
Identify and escalate issues requiring additional support.
Work cross-functionally across DX teams to resolve issues and coordinate patient needs.
Communicate patient and customer information accurately and promptly to internal teams.
Own assigned work and follow through on tasks and commitments.
Adapt to changing priorities and contribute to process improvements.
Support team coverage and assist teammates as needed.
Follow established workflows, policies, procedures, and quality standards.
Maintain a positive, collaborative, and patient-focused approach.

Requirements

What you’ll need

2+ years of experience in a sleep center, clinical/technical support, or other customer/patient-facing environment required.
RPSGT or CCSH certification preferred.
Experience communicating directly with patients or customers by phone.
Exceptional verbal and written communication skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Experience accurately documenting patient or customer interactions and maintaining detailed records.
Strong problem-solving and troubleshooting skills with sound judgment about resolution or escalation.
Ability to work independently in a remote environment and collaborate with cross-functional teams.
Ability to handle confidential information and PHI in accordance with HIPAA requirements.
Comfortable learning new technology, systems, and workflows.
Demonstrated reliability, accountability, and ownership.
Patient-first mindset with empathy and professionalism.
Collaborative approach and willingness to support teammates.
Curiosity, adaptability, continuous learning mindset, and proactive self-service approach.

Benefits

Comp & perks

Equity
PTO
Other benefits