Customer Support Representative
ThinkReservations
Customer Care Specialist
BDS
full-time
Posted on:
Location Type: Hybrid
Location: Marlborough • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $27 per hour
Job Level
Mid-LevelSenior
About the role
- Partner and collaborate effectively with all functional areas of the business and departments that integrate with the sales administration team.
- Provide our Sales Team with the highest level of administrative support.
- Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
- Responsible for ensuring quality and consistency with departmental processes from start to finish.
- Assist Director of Sales Administration with projects, as needed.
- Leverages deep knowledge of the organization and BDS’s business processes to drive resolution of complex issues.
- Proactively alert management when established KPI minimums are not being met.
- Does not directly troubleshoot or solve technical cases, but rather project manages resolution of Sales related issues by collaborating internally with the necessary key stakeholders.
- Updates the customer directly where appropriate and feeds updates and resolutions to assign customer-facing resources to convey.
- Communicates directly and regularly with senior management internally and in the customer’s organization.
- Leverages strong influencing skills to resolve issues.
- Owns internal reporting / updates on the status of resolution to management and other stakeholders until issues are resolved.
- Resolution may include redirecting the case to other functional teams with specific instructions on the next steps to take.
- Identifies trends in incident cases or data.
- Using data to drive recommendations for changes to service, training, or business process.
- Embrace a collaborative team approach by fostering a highly communicative work environment focused on processes improvement and customer service.
Requirements
- Excellent Communication Skills, verbal and written
- Can-do Attitude and a willingness to learn
- Strong Attention to detail and extremely organized.
- High degree of persistence and integrity with a strong work ethic and positive attitude.
- Superb problem solving and analytical skills.
- Exceptional customer service skills effective at problem resolution and client satisfaction.
- Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
- Exceptional time management and organizational skills, and the ability to work independently.
- Sales, Customer Service, or Sales Administration experience preferred.
Benefits
- Competitive compensation -commensurate with experience
- Medical, vision, dental
- Supplemental Insurance options
- Pet Insurance & Legal plan coverage options
- Generous paid time off (PTO) program
- Employer paid Life Insurance
- 401(k) plan with company match
- Professional development
- Company Outings and Events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem solvinganalytical skillscustomer servicesales administrationattention to detailtime managementorganizational skills
Soft skills
communication skillscan-do attitudewillingness to learnpersistenceintegritywork ethicpositive attitudeinfluencing skillscollaborative team approach
