BDR Solutions LLC

System Administrator

• Responsible for server operations and utilities on the servers
• Identify weak points or gaps in the systems architecture and provide recommendations for improving operations and the end user experience
• Perform Account Administration services which include user account administration, e-mail accounts administration/provisioning, e-mail archiving/vaulting, and data files management (creation, deletion, backup and restoration)
• Support engineering, product integration and deployment of IT systems to support the organizational mission
• Maintain daily, weekly and monthly scheduled network backups; restore data as required to support systems and data recovery due to hardware, software or user error; verify and validate the integrity of the backups and perform recovery tests or drills monthly in coordination with Government guidance
• Support/troubleshoot/update/monitor the health of VMware Workspace ONE UEM; troubleshoot any client connectivity issues and monitor for Network Operations Center (NOC) outages and communicate with the customer
• Monitor the database environment to ensure availability and required performance
• Create design and implementation documents (to include network diagrams, system component diagrams, etc.) as well as test plans, operation manuals and training
• Work with other agencies, divisions and organizations to implement federally mandated solutions and shared services
• Participate in organizational change management processes, ensuring all changes are recorded and approved
• Resolve problems that have been escalated from the help desk

Junior Systems Administrator