Build relationships with clients and support them in realizing their business objectives
Manage and execute new and ongoing engagements for assigned clients
Ensure compliance with SLAs and KPIs
Foster continuous improvement and enhance service delivery
Apply Agile methodologies and ITIL principles in daily operations
Oversee all aspects of portfolio management, including resource allocation and project management
Conduct status updates and communicate effectively with stakeholders

Requirements

5+ years of experience in ERP and CRM technology within client success management and/or project management role
Extensive experience working as a Customer Success Manager and/or Project Manager on Dynamics 365 Business Central projects
Proven experience in managing ERP and/or CRM from initiation through to implementation and transition to Operations team
Certification in ERP / CRM products a strong asset
Experience interacting with senior leadership in an Enterprise organization
Agile Certification (CSM), ITIL or PMP preferred
Bachelors or Diploma or degree in Information technology, Business Management, Project Management preferred

Benefits

Flexible benefits from day one
Market leading personal time off policy
Reimbursement for wellness initiatives that fit your lifestyle
Opportunities for professional development
Participation in local charity initiatives
Competitive total cash compensation that recognizes and rewards your contribution

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP technologyCRM technologyDynamics 365 Business Centralproject managementportfolio managementresource allocationservice deliverycomplianceAgile methodologiesITIL principles

Soft Skills

relationship buildingclient supportcommunicationstakeholder managementcontinuous improvementleadershiporganizational skills

Certifications

Agile Certification (CSM)ITILPMPERP / CRM product certification